Certainly! Below is a Refund Policy tailored for selling website templates. It includes common elements found in digital product sales, like website templates. Feel free to customize it according to your business needs.
At Web Plans Templates, we want to ensure that our customers are fully satisfied with their purchase of website templates. Since digital products are delivered instantly, we have specific refund guidelines in place to balance customer satisfaction with the nature of digital goods.
We offer refunds under certain conditions. You may be eligible for a refund if:
Template Not Downloaded: The template has not been downloaded, installed, or used on any website or project.
Technical Issues: The template is not functioning as described or is incompatible with the platform or software specified in the product description.
Template Misrepresentation: The template does not match the product description, design features, or functionalities as outlined on the website.
Refund requests must be made within 30 days of purchase.
Refunds will not be provided under the following circumstances:
Template Downloaded/Used: If the template has been downloaded, installed, or used in any way (including on a live website or project), the purchase is considered final, and no refund will be issued.
Customization Services: If the template was customized by our team or a third-party service, those services are non-refundable.
Change of Mind: If you simply change your mind about the purchase, a refund will not be granted.
Third-Party Products: If you are using third-party services, plugins, or extensions alongside our template that cause issues, refunds will not be offered.
To request a refund, please follow these steps:
Contact Support: Reach out to our support team at Contact Us within 30 days of your purchase.
Provide Purchase Information: Include your order number, email address, and a brief explanation of why you are requesting a refund.
Investigation and Resolution: Our support team will review your request and, if eligible, process the refund within 7-10 business days. We may ask for additional details to help resolve the issue.
If your refund request is approved, we will initiate the refund to your original payment method.
Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider or bank.
In some cases, we may issue a partial refund if:
You have only partially used the template or modified it.
The issue is related to a specific part of the template, and the rest of the content remains functional.
Refunds may also be considered under exceptional circumstances, such as:
Accidental Purchase: If the template was accidentally purchased due to a technical error on the website, we will review your case for a possible refund.
Product Availability: If a template is removed or discontinued from our store and you are unable to use it as intended, a refund may be granted.
If you decide to cancel your order before downloading the template, you can contact us for a full refund. However, once the template has been downloaded or used, cancellations are no longer eligible for a refund.
If you are subscribed to a Template Subscription Plan, there will be no refunds for subscription fees once payment is processed. You can cancel your subscription anytime before the next billing cycle, but no refund will be provided for any fees already paid.
If you have any questions about this Refund Policy or need assistance, please don't hesitate to contact our customer support team:
Email: support@webplans.in
Phone: +91-11693-11348
Business Hours: 11:30 Am To 07:30 Pm (Mon-Fri)
We strive to offer high-quality templates and customer service. Please make sure to carefully review your selection before purchasing, as digital products are non-returnable once used. If you encounter any issues, we are here to help resolve them.
This refund policy should help you address common situations that arise with digital product sales. It's always a good idea to ensure that the policy is clear and accessible to customers before they make a purchase.
Let me know if you'd like to modify any part of this, or if you need additional details!